What is your cancellation policy for entertainers?
There is a required non-refundable deposit due 5 business days after reservation. This is a non-cancelable, non-refundable reservation, since we are holding a time slot that no one else can have. We work under any weather circumstances. If, however, event is postponed or canceled due to inclement weather, entertainment may be rescheduled within 2 weeks (subject to availability) without penalty, if notice is given to talent no later than 48 hours prior to the arrival time of talent. Outside of office hours, please call or text the emergency cell number stated on your contract. If the event cannot or will not be rescheduled, you will only be responsible for 50% of the contract total, provided proper notice is given (see above). If proper notice is not given, you are responsible for 100%, as the talent will work the shift scheduled. The only exception is in the event that a hurricane watch or warning is issued. If that is the case, you may choose to receive a full refund.
Is there anything I need to provide at my event for the entertainment I hire?
ALL entertainers, artists and stations require coverage from the elements if outdoors. Unfortunately trees don't count. It needs to be SOLID overhead coverage. If you need to rent a tent to provide coverage, please let us know. White tents and also red and white striped tents are available to rent.
Some entertainment may require access to electricity. If you are not sure if your entertainer, artist or station requires electricity you can call or e-mail us and ask. If your entertainment requires electricity, it is your responsibility to provide access to power within 10 feet of the set-up.
Other than that, we will bring everything needed to provide the service you hired.
Is tipping included?
Clients often ask us about tipping. Our performers, artists and staff greatly appreciate a tip for a job well done. 15-20% is customary, based on how pleased you are with their service. This is not automatically included on your contract unless you request that we add gratuity.
Can I change the start time?
We recommend you start your entertainment at a minimum of 30-45 minutes after your invitation start time to assure everyone has arrived and can enjoy what you have planned with us. Your entertainer’s performance time is solidified when you book them, but can be changed prior to your event date if the time is available. Their start time cannot be changed on the day of the event. WHEN YOUR ENTERTAINER ARRIVES, PLEASE DO NOT ASK THEM TO START LATER THAN THE TIME YOU HAVE CHOSEN. If you would like to change your performer’s start time please call our office PRIOR to the date of your event.
Do I need to send a deposit?
Yes. We require a 35-50% deposit, depending upon what you are reserving with us. This needs to be received by us within 5 business days of booking. At this time we accept deposit payments ONLY in the form of check or money order payable to: All About Entertainment, Inc. There is a $35 fee for any returned checks.
Can I pay the balance by credit card or check on the day of the event?
If you have a balance due on the day of the event, it must be paid in CASH or with a MONEY ORDER only. Many people prefer to pay in full by check prior to the day of their event so they don't have to worry about any balance at their party.
Do you require a security deposit?
We require an additional $50 cash deposit when you pick up your items from the office. This is returned to you when you bring your items back.
If any item is returned broken or in otherwise unusable condition, you will be charged for the full retail price of that item.
If items are returned dirty, soiled or visually unclean, there is a $50 cleaning fee.
Do you have a minimum order? Do you deliver? Can I pick up?
We do not have a minimum order for all rentals.
There is no additional fee for you to pick up and drop off items from our Pembroke Pines office. Pick-ups and drop offs to and from our office must be Monday through Friday between 10AM and 2PM. Deliveries and pick-ups made by our truck may be scheduled any day.
If you wish to have your items delivered and picked up by us, the fees are as follows:
Delivery & Pick Up is additional based on the delivery location. This fee applies to deliveries made within Miami-Dade, Broward or Palm Beach to single story buildings. We can deliver outside of those counties, however the fee will be higher. There may also be an additional fee if the delivery will require items to be taken up stairs, or up an elevator.
Want us to set it up and take it down? That is also available for an additional $75.
Need it delivered on a holiday? There is a $75 holiday fee for any deliveries or pick-ups on holidays. Holidays that incur this fee are: New Year's Eve, New Year's Day, Easter, 4th of July, Memorial Day, Labor Day, Halloween, Thanksgiving, the day after Thanksgiving, Christmas Eve and Chistmas Day.
We will do everything within our power to accommodate last minute delivery time changes, but we schedule our deliveries in advance and often have back to back deliveries so it may not be possible to change a delivery time once it is scheduled.
What if I break a teacup accidentally or a tablecloth gets ruined at my party?
We do offer an accidental damage waiver for 7% of your rental total. We understand accidents happen, however if you do not purchase the damage waiver, you will be charged for the full retail price of any item that is returned broken, stained, ripped or in otherwise unusable condition. This cost will be assessed within 5 days of return and presented in a separate invoice payable within 15 days.
Can I choose the exact teacups?
We carry a great variety of teacups. Please note that we automatically choose a beautiful assortment of styles for each teacup order unless you wish to choose exactly which styles you would like. If you choose to specify styles, there will be an additional fee of $1. per item. You can choose your teacups by number and see our assortment by clicking here.