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FAQ

What is your cancellation policy for entertainers?

 

There is a required non-refundable deposit due 5 business days after reservation. This is a non-cancelable, non-refundable reservation, since we are holding a time slot that no one else can have. We work under any weather circumstances. If, however, event is postponed or canceled due to inclement weather, entertainment may be rescheduled within 2 weeks (subject to availability) without penalty, if notice is given to talent no later than 48 hours prior to the arrival time of talent. Outside of office hours, please call or text the emergency cell number stated on your contract. If the event cannot or will not be rescheduled, you will only be responsible for 50% of the contract total, provided proper notice is given (see above). If proper notice is not given, you are responsible for 100%, as the talent will work the shift scheduled. The only exception is in the event that a hurricane watch or warning is issued. If that is the case, you may choose to receive a full refund.

EEK! I need a rush order!

 

Orders placed within 2 business days of your event date will be subject to a 20% rush fee. This fee will be added to rentals as well as bookings of entertainers, activities, and stations.

Is there anything I need to provide at my event for the entertainment I hire?
ALL entertainers, artists and stations require coverage from the elements if outdoors. Unfortunately trees don't count. It needs to be SOLID overhead coverage. If you need to rent a tent to provide coverage, please let us know. White tents and also red and white striped tents are available to rent.

 

Some entertainment may require access to electricity. If you are not sure if your entertainer, artist or station requires electricity you can call or e-mail us and ask. If your entertainment requires electricity, it is your responsibility to provide access to power within 10 feet of the set-up.

Photo booth bookings require access to Wi-Fi.

 

Other than that, we will bring everything needed to provide the service you hired.

Can I change the start time?

 

We recommend you start your entertainment at a minimum of 30-45 minutes after your invitation start time to assure everyone has arrived and can enjoy what you have planned with us. Your entertainer’s performance time is solidified when you book them,  but can be changed prior to your event date if the time is available. Their start time cannot be changed on the day of the event. WHEN YOUR ENTERTAINER ARRIVES, PLEASE DO NOT ASK THEM TO START LATER THAN THE TIME YOU HAVE CHOSEN. If you would like to change your performer’s start time please call our office PRIOR to the date of your event.

My venue doesn't have free parking, what do I do?
Complimentary parking is is to be provided by the client for our attendants and entertainers. If the event venue requires parking via valet or a ticketed garage, we ask that the parking fee be validated by someone on site or the parking fee will be added to your invoice. 
Payment Questions
Payment Questions
Do I need to send a deposit?

 

Yes, we require a 35-50% deposit, depending upon what you are reserving with us. No events are solidified until we receive a deposit. This needs to be received by us within 5 business days of booking. At this time we accept deposit payments ONLY in the form of check or money order payable to: All About Entertainment, Inc. There is a $35 fee for any returned checks. 

Can I pay the balance by credit card or check on the day of the event?

 

If you have a balance due on the day of the event, it must be paid in CASH or with a MONEY ORDER only. Many people prefer to pay in full by check prior to the day of their event so they don't have to worry about any balance at their party.

Can I pay the deposit or balance by credit card prior to the event date?

 

If you wish to pay by credit card that is absolutely possible if we run your invoice through our rental division since they accept credit cards with an added 3.5% processing fee. Just let me know if you would like me to write that up and send you an email with a link that will allow you to pay online. It will look like a rental invoice, but it will definitely reflect what you are getting from us.

We do not accept Apple Pay, Venmo, Zelle, or PayPal.

Are tips included?

 

Clients often ask us about tipping. Our performers, artists and staff greatly appreciate a tip for a job well done. 15-20% is customary, based on how pleased you are with their service. This is not automatically included on your contract unless you request that we add gratuity.

Rental Questions
Rental Questions
Do you have a minimum order? Do you deliver? Can I pick up?

 

We do not have a minimum order for rentals.  

 

There is no additional fee for you to pick up and drop off items from our Fort Lauderdale office. Pick-ups and drop offs to and from our office must be Monday through Friday between 10AM and 2PM. Deliveries and pick-ups made by our truck may be scheduled any day.

 

If you wish to have your items delivered and picked up by us, the fees are as follows:

Delivery & Pick Up is additional based on the delivery location. This fee applies to deliveries made within Miami-Dade, Broward or Palm Beach to single story buildings. We can deliver outside of those counties, however the fee will be higher. There may also be an additional fee if the delivery will require items to be taken up stairs, or up an elevator. 

 

Want us to set it up and take it down? That is also available for an additional $75.

 

Need it delivered on a holiday? There is an additional $75 holiday fee for any deliveries or pick-ups on holidays. Holidays that incur this fee are: New Year's Eve, New Year's Day, Easter, 4th of July, Memorial Day, Labor Day, Halloween, Thanksgiving, the day after Thanksgiving, Christmas Eve and Christmas Day.

 

We will do everything within our power to accommodate last minute delivery time changes, but we schedule our deliveries in advance and often have back to back deliveries so it may not be possible to change a delivery time once it is scheduled.

Do you require a security deposit?

 

We do not require a security deposit, however we require the order to be paid in full before pick up or delivery.

Can I choose the exact teacups?

 

We carry a great variety of teacups. Please note that we automatically choose a beautiful assortment of styles for each teacup order unless you wish to choose exactly which styles you would like. If you choose to specify styles, there will be an additional fee of $1 per item. You can choose your teacups by number and see our assortment by clicking here.

What if I break a teacup accidentally or a tablecloth gets ruined at my party?

 

We do offer an optional accidental damage waiver for 8% of your rental total. We understand accidents happen, however if you do not purchase the damage waiver, you will be charged for the full retail price of any item that is returned broken, stained, ripped or in otherwise unusable condition. This cost will be assessed within 5 days of return and presented in a separate invoice payable within 15 days.

The damage waiver does not cover missing or stolen items.

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