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Frequently Asked Questions

What is your cancellation policy for entertainers?

 

A non-refundable deposit must be paid within 5 business days of your reservation to secure your exclusive time slot. Once reserved, the event cannot be canceled or refunded, as no one else can book that time slot. We perform in all weather conditions. However, if the event is postponed or canceled at least 2 weeks in advance, you may reschedule the entertainment within a 2-week period (subject to availability) without penalty, provided you notify us no later than 2 weeks before the event date. For communications outside of office hours, please call or text the emergency cell number listed in your contract. If the event cannot or will not be rescheduled with at least 2 weeks' notice, you will only be responsible for 50% of the total contract fee if proper notice is given. Without proper notice, you will be charged 100%, as your performer, activity, or rentals are exclusively reserved for you. The only exception is if a hurricane watch or warning is issued—in that case, you may opt for a full refund.

EEK! I need a rush order!

 

Orders placed within 2 business days of your event date will be subject to a 20% rush fee. This fee will be added to rentals as well as bookings of entertainers, activities, and stations.

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What if my venue requires a certificate of insurance?

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That is no problem at all.  We are happy to supply a copy of our insurance, and there is no charge for that.  Please note that if your venue requires a certificate of insurance with a named certificate holder, there is a charge of $100 per certificate holder.

Is there anything I need to provide at my event for the entertainment I hire?
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ALL entertainers, artists and stations require coverage from the elements if outdoors. Unfortunately trees don't count. It needs to be SOLID overhead coverage. If you need to rent a tent to provide coverage, please let us know. White tents and also red and white striped tents are available to rent.

 

Some entertainment may require access to electricity. If you are not sure if your entertainer, artist or station requires electricity you can call or e-mail us and ask. If your entertainment requires electricity, it is your responsibility to provide access to power within 10 feet of the set-up.

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Photo booth bookings require access to Wi-Fi.

 

Other than that, we will bring everything needed to provide the service you hired.

Can I change the start time?

 

We recommend you start your entertainment at a minimum of 30-45 minutes after your invitation start time to assure everyone has arrived and can enjoy what you have planned with us. Your entertainer’s performance time is solidified when you book them,  but can be changed prior to your event date if the time is available. Their start time cannot be changed on the day of the event. WHEN YOUR ENTERTAINER ARRIVES, PLEASE DO NOT ASK THEM TO START LATER THAN THE TIME YOU HAVE CHOSEN. If you would like to change your performer’s start time please call our office PRIOR to the date of your event.

My venue doesn't have free parking, what do I do?
Complimentary parking is is to be provided by the client for our attendants and entertainers. If the event venue requires parking via valet or a ticketed garage, we ask that the parking fee be validated by someone on site or the parking fee will be added to your invoice. 

Payment Questions
Payment Questions

Do I need to send a deposit?

 

Yes, we require a 50% deposit, depending upon what you are reserving with us. No events are solidified until we receive a deposit. This needs to be received by us within 5 business days of booking. At this time we accept deposit payments ONLY in the form of check or money order payable to: All About Entertainment, Inc. There is a $35 fee for any returned checks. 

Is there a travel fee & What's the difference between that and the delivery fee?

 

There is no travel fee for stations or performers for events within 10 miles of our office.

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Events 11-20 miles of our office will incur a $35 round-trip travel fee per performer, station, or activity. 

21-30 miles will incur a $45 round-trip travel fee per performer, station, or activity. 

31-40 miles will incur a $55 round-trip travel fee per performer, station, or activity. 

41-50 miles will incur a $65 round-trip travel fee per performer, station, or activity. 

51-60 miles will incur a $75 round-trip travel fee per performer, station, or activity.

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There is a $100 Holiday Fee per performer or station for events held on holidays and holiday weekends such as 4th of July weekend, MLK Jr. and President's Day, Mother's Day, Father's Day, Memorial and Labor Day weekend, New Year's Eve, Easter weekend, Passover, Halloween weekend, Thanksgiving and Christmas Eve and Christmas Day because we are pulling our staff away from their families to work. 

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This is different than our delivery fee for rentals that require our delivery vehicle and driver.  For items such as rental items that require a driver and vehicle to deliver and pick-up, we charge based on how many miles away from our office the delivery address is.  If you give us your zip code, we can tell you what delivery and pick-up will be.  For deliveries, every 20 minutes that our driver has to wait past the scheduled time will incur a $50 fee. ​

 

Orders placed within 2 business days of your event date will be subject to a 20% rush fee.

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Can I pay the balance by credit card or check on the day of the event?

 

If you have a balance due on the day of the event, it must be paid in CASH upon arrive only. Many people prefer to pay in full by check prior to the day of their event so they don't have to worry about any balance at their party.

Are tips included?

 

Clients often ask us about tipping. Our performers, artists and staff greatly appreciate a tip for a job well done. 15-20% is customary, based on how pleased you are with their service. This is not automatically included on your contract unless you request that we add gratuity.

Rental Questions
Rental Questions

Do you have a minimum order? Do you deliver? Can I pick up?

 

We do not have a minimum order for rentals.  

 

There is no additional fee for you to pick up and drop off items from our Fort Lauderdale office. Pick-ups and drop offs to and from our office must be Monday through Friday between 10AM and 2PM. Deliveries and pick-ups made by our truck may be scheduled any day.

 

If you wish to have your items delivered and picked up by us, the fees are as follows:

Delivery & Pick Up is additional based on the delivery location. This fee applies to deliveries made within Miami-Dade, Broward or Palm Beach to single story buildings. We can deliver outside of those counties, however the fee will be higher. There may also be an additional fee if the delivery will require items to be taken up stairs, or up an elevator. 

 

Want us to set it up and take it down? That is also available for an additional $75.

 

Need it delivered on a holiday? There is an additional $75 holiday fee for any deliveries or pick-ups on holidays. Holidays that incur this fee are: New Year's Eve, New Year's Day, Easter, 4th of July, Memorial Day, Labor Day, Halloween, Thanksgiving, the day after Thanksgiving, Christmas Eve and Christmas Day.

 

We will do everything within our power to accommodate last minute delivery time changes, but we schedule our deliveries in advance and often have back to back deliveries so it may not be possible to change a delivery time once it is scheduled.

Do you require a security deposit?

 

We do not require a security deposit, however we require the order to be paid in full before pick up or delivery.

Can I choose the exact teacups?

 

We carry a great variety of teacups. Please note that we automatically choose a beautiful assortment of styles for each teacup order unless you wish to choose exactly which styles you would like. If you choose to specify styles, there will be an additional fee of $1 per item. You can choose your teacups by number and see our assortment by clicking here.

What if I break a teacup accidentally or a tablecloth gets ruined at my party?

 

We do offer an optional accidental damage waiver for 8% of your rental total. We understand accidents happen, however if you do not purchase the damage waiver, you will be charged for the full retail price of any item that is returned broken, stained, ripped or in otherwise unusable condition. This cost will be assessed within 5 days of return and presented in a separate invoice payable within 15 days.

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The damage waiver does not cover missing or stolen items.

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